Shipping & Return Policy

If you are not satisfied with your purchase, you can return it to our warehouse. To be eligible for a return, a return authorization must be requested within 45 days of the invoice date. All cabinet and accessories must it be in the same condition that you received them – in the original packaging and you will need to provide the receipt or sales order for proof of purchase. All return requests will begin the reviewing process once a completed Return Sheet has been submitted to our Customer Service team, at sales@thewholesalecabinets.com, or directly to your sales representative’s email. If you are having trouble obtaining the Return Sheet, please call our office at 434-448-9586. A 25% restocking fee will be charged for all non-assembled cabinets and accessories. All assembled cabinets are not subject to be retuned. Special order cabinets or accessories, or that have been modified are not eligible for return. All returns will be subject to review, inspection, and authorization by The Wholesale Cabinet Co. Once your return has been approved, your sales representative will contact you to confirm your return has been accepted. You can select to have your payment held via available credits on your account, have your items replaced, have the original order amount refunded via check, or refunded to the card that was originally charged. You will need to bring your return items to our location before any refunds or replacements will be issued, If you choose the Refund option, once we receive your items, we will inspect before accepting them back into our warehouse. If you opt to have the full amount refunded directly to the card originally charged, refunds may take up to 7-14 for the refund to reflect through your bank. If you choose to replace, we will create a chargeable replacement order for you first, and we will reimburse you the amount of the original order when we receive your return item. Return freight must be arranged by your own freight carrier. You will be responsible for paying your own shipping costs for returning your items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We do not accept any returns after 45 days from the invoice date.

Crediting Account: A credit memo will be issued within the same day the return items have been received at our warehouse. This credit can be used to cover any future charge or order placed in our system and will not expire.